Privacy policy

 

Privacy Policy

Last updated: 20/10/2025

1. Data Controller

The Snowlord website, accessible at www.snowlord.fr, is published by:
Snowlord SAS
99 Impasse du Fer Donjean – 74410 SAINT-JORIOZ – France
Email: contact@snowlord.ch
Data controller: Snowlord

2. Personal Data Collected

We collect the following data as part of our activities:

  • When placing an order or making a purchase: last name, first name, address, email, phone number, payment information.
  • When browsing the website: cookies, IP address, pages visited, products viewed.
  • When subscribing to the newsletter: email address.

3. Purposes and Legal Bases

Processing Purpose

Legal Basis

Order processing and shipping

Performance of a contract

Customer account management

Performance of a contract

Sending marketing communications

Consent

Website performance analysis

Consent

Fraud prevention and security

Legitimate interest

4. Data Recipients

Data is accessible only to authorized personnel of Snowlord and to our service providers:

  • Shopify Inc. (hosting and e-commerce platform)
  • Payment service providers listed on the website
  • Carriers listed on the website

Shopify hosts data on secure servers located in Canada and the United States. Standard contractual clauses govern these transfers in accordance with the GDPR.

5. Data Retention Period

  • Customer data: 3 years after the last commercial contact.
  • Billing data: 10 years (legal obligation).
  • Cookies: 6 to 13 months depending on the type.

6. Your Rights

In accordance with Regulation (EU) 2016/679 (GDPR), you have the following rights:

  • Right of access, rectification, erasure, objection, portability, and restriction of processing.
  • Right to withdraw your consent at any time.
  • Right to lodge a complaint with the CNIL (www.cnil.fr).

To exercise your rights, contact us at:
📧 contact@snowlord.ch

7. Security

Shopify and Snowlord implement technical and organizational security measures to protect your data against unauthorized access, loss, or disclosure.

8. Changes

We may modify this policy at any time. The update date will be indicated at the top of this page.

Cookie Policy

1. What is a cookie?

A cookie is a small file stored on your device when you visit our website. It helps, in particular, to remember your preferences or measure website traffic.

2. Types of Cookies Used

Cookie Type

Provider

Purpose

Duration

Essential cookies

Shopify

Cart functionality, login, security

Session

Analytics cookies

Google Analytics

Audience measurement, statistics

6 months

Marketing cookies

Meta Pixel, Google Ads

Advertising targeting

6 months

Preference cookies

Shopify

Language selection, preferences

6 months

3. Consent

On your first visit, a cookie banner informs you and allows you to:

  • Accept,
  • Refuse, or
  • Customize your choices.

Non-essential cookies are placed only after your consent. You can change your preferences at any time via the “Manage my cookies” link available at the bottom of the page.

4. Managing Cookies

You can also configure your browser to refuse cookies:

  • Chrome
  • Firefox
  • Safari
  • Edge

5. Contact

For any questions regarding our privacy or cookie policy:
📧 contact@snowlord.ch